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Victoria's Secret

Victoria's Secret Store Details
101,427 customers have rated this store since May 2000

 
4.3
See all ratings
All Ratings
  • 4.2 Charges stated clearly before order submission
  • 4.4 Would shop here again
  • 4.3 Clarity of product information
  • 4.2 Availability of product you wanted
  • 3.7 Prices relative to other online merchants
  • 3.2 Shipping charges
  • 4.3 Ease of finding what you are looking for
  • 4.2 Product met expectations
  • 4.6 On-time delivery - Product arrived when expected
  • 4.3 Selection of products - Types of products available
  • 4.4 Overall look and design of site
  • 4.1 Variety of shipping options
  • 4.4 Order tracking
  • 4.3 Overall satisfaction
  • 4.3 Customer support
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Victoria's Secret offers a wide variety of Bras & Panties, Sleepwear & Robes, Lingerie, Bath & Fragrance, and Satin Bedding in their online store. Shoppers are encouraged to sign up for a free account to make shopping online faster and easier by saving shipping and billing preferences. Members may also save their shopping bag for up to 48 hours before checking out. The site features a Bra Salon for fitting and styling advice, as well as the Glam Lounge where visitors can see recent show clips and photo shoots.
Contact Information
Physical Address: 8655 East Broad Street
Reynoldsburg OH 43068-9715
UNITED STATES
Customer Service: Tel: (800) 970-1109
Web site: http://www.victoriassecret.com
Features & Services

Ordering Methods
Order phone number: (800) 888-8200
Toll-free order phone number: (800) 888-8200
Order fax number: (614) 337-5555
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
621 Reviews TotalReviews 1 - 10 of about 621
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 4.5 Availability of product you wanted
  • 4.5 
  • 4.5 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Clarity of product information
Sunday, May 20, 2012 9:19 PM
I ordered a bathing suit and it was delivered on time, however, I ended up needing a different size. The return process was very easy. The new suit also arrived on time. No complaints here.
  • 3.5 Would shop here again
  • 4.0 Overall satisfaction
  • 3.0 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 3.5 Availability of product you wanted
  • 2.5 Order tracking
  • 4.0 
  • 3.0 Clarity of product information
  • 4.0 Selection of products - Types of products available
  • 4.5 Ease of finding what you are looking for
  • 3.5 Overall look and design of site
by Nicole, Sunday, May 20, 2012 8:38 PM
I love the products at victorias secret but the sizing can sometimes be inconsistent.
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 3.5 
  • 3.0 Clarity of product information
  • 3.5 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 4.5 Overall look and design of site
by Mel, Sunday, May 20, 2012 8:22 PM
Thanks!
Love the Naked collection. I am very petite, and 24 years old. The nakeds are above all true to my size 0, 24 waistline, so comfortable, and sexy enough not to be my size in the PINK line (which is your only line that fits my frame, but the styles are a little too "fun"). Thank you for the Naked collection, others are not quite the same!
  • 4.0 Would shop here again
  • 2.5 Overall satisfaction
  • 2.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.0 Availability of product you wanted
  • 4.5 Variety of shipping options
  • 4.0 Prices relative to other online merchants
  • 4.5 
  • 4.5 Charges stated clearly before order submission
Sunday, May 20, 2012 8:21 PM
The sports bra lining size is off -- it is too large for the outer portion so there is big wrinkles showing through --- or maybe the sizing is off from bra sizing. Haven't decided if I am going to try ordering a smaller size or just give up.
my previous survey code for a store purchase wouldn't work on-line. I called the recommended phone number but the wait was way to long
  • 5.0 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 
  • 4.0 Shipping charges
  • 4.0 Variety of shipping options
  • 4.5 Charges stated clearly before order submission
  • 3.0 Prices relative to other online merchants
by Bob, Sunday, May 20, 2012 3:43 PM
Excellent service and availability of products. I was very pleased that the items were delivered ahead of the stated scheduled date.
Keep up the good work. My wife really likes your products.
  • 5.0 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 3.5 Shipping charges
  • 4.5 Variety of shipping options
  • 4.5 Charges stated clearly before order submission
  • 4.5 Prices relative to other online merchants
by CaseyU, Sunday, May 20, 2012 12:35 PM
My order actually came in a few days earlier than expected which was awesome!! Love this bra, absolutely fantastic.
Absolutely LOVE the bras!! They fit perfectly every time! No more buying cheaply made bras. . . VS all the way!
  • 5.0 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 4.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 4.5 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 4.5 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
by Glo, Sunday, May 20, 2012 12:28 PM
Your customer were very nice and helped me with my issue. Keep up the good work.
  • 3.5 Would shop here again
  • 3.0 Overall satisfaction
  • 4.5 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 2.0 Availability of product you wanted
  • 2.5 
  • 0.5 Shipping charges
  • 1.5 Variety of shipping options
  • 3.0 Prices relative to other online merchants
  • 4.0 Clarity of product information
  • 4.0 Selection of products - Types of products available
  • 3.0 Overall look and design of site
  • 3.0 Ease of finding what you are looking for
  • 2.5 Charges stated clearly before order submission
by Nn, Sunday, May 20, 2012 10:49 AM
Shipping costs will prevent future orders.
  • 5.0 Would shop here again
  • 4.5 Overall satisfaction
  • 3.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.5 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
by LadyCloe975, Sunday, May 20, 2012 8:24 AM
I enjoy alot of the items VS offers. This was my first time to order clothes from the website. I was very excited that my items arrived before my trip. Thanks for everything!
I love the way the cloths fit. I don't mind paying a little extra for clothes that look and feel right.
  • 4.0 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 4.5 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Clarity of product information
  • 5.0 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
  • 5.0 
  • 5.0 Selection of products - Types of products available
by Trystian, Sunday, May 20, 2012 12:43 AM
I have always been a fan of Victoria Secret. They always have the kind of styles that I really like. Plus, I love when the shipment comes quickly.
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