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Charlotte Russe

Charlotte Russe Store Details
36,661 customers have rated this store since October 2007

 
4.3
See all ratings
All Ratings
  • 4.4 Clarity of product information
  • 3.5 Shipping charges
  • 4.4 Charges stated clearly before order submission
  • 4.3 Customer support
  • 4.4 Selection of products - Types of products available
  • 4.3 Overall satisfaction
  • 4.5 Ease of finding what you are looking for
  • 4.2 Variety of shipping options
  • 4.4 On-time delivery - Product arrived when expected
  • 4.2 Prices relative to other online merchants
  • 4.4 Would shop here again
  • 4.4 Order tracking
  • 4.4 Overall look and design of site
  • 4.3 Availability of product you wanted
  • 4.2 Product met expectations
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Charlotte Russe is a growing, mall-based specialty retailer of fashionable, value-priced apparel and accessories. We provide exciting, fashion-forward merchandise that appeals to a broad range of customers, with a core emphasis on the lifestyle trends of young women in their teens and twenties. As of January 1, 2010, Charlotte Russe operated over 500 stores throughout 45 states and Puerto Rico.
Contact Information
Physical Address: 935 First Ave
King of Prussia PA 19406
UNITED STATES
Customer Service: Tel: (877) 266-9327
Email: CustomerService@CharlotteRusse.com
Web site: http://www.charlotterusse.com
Features & Services

Ordering Methods
Order phone number: 
Toll-free order phone number: 
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
423 Reviews TotalReviews 1 - 10 of about 423
  • 5.0 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 1.0 Shipping charges
  • 3.0 Variety of shipping options
  • 4.5 Charges stated clearly before order submission
  • 4.0 Prices relative to other online merchants
by n2tchng, Sunday, May 20, 2012 6:16 PM
I ordered these shoes for my daughter and she absolutely LOVES them.
My daughter really wanted these shoes and they were no longer in the stores.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 0.5 Shipping charges
  • 5.0 Variety of shipping options
  • 4.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 2.5 Clarity of product information
  • 4.0 Selection of products - Types of products available
  • 3.5 Overall look and design of site
  • 1.0 Ease of finding what you are looking for
  • 3.5 
by Gia, Sunday, May 20, 2012 3:36 PM
I found what I was looking for. Thanks
I like Charlotte Russe. I enjoyed shopping here!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 4.0 
  • 4.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
by Chessy, Sunday, May 20, 2012 11:19 AM
I love how confident I was to order this offline! Charlotte Russe always has accurate sizes and you don't have to worry at all!
I only wish they had a zoom option on their page so I could see some items in detail. I don't buy some because I can't clearly distinguish the texture.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
by Deedzzz, Sunday, May 20, 2012 10:01 AM
Absolutely no complaints!
I just arrived to the US a couple of months ago, and the first time I went inside a Charlotte russe shop i instantly fell in love! The shoes, the style, the colors, everything...
  • 4.0 Would shop here again
  • 5.0 Overall satisfaction
  • 4.5 Availability of product you wanted
  • 4.5 Order tracking
  • 5.0 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 4.5 Product met expectations
  • 5.0 
by Dessy, Sunday, May 20, 2012 9:28 AM
The bikini was super adorable!!!!!
I love charlotte russe they have the best clothes
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 2.5 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 4.5 Prices relative to other online merchants
Sunday, May 20, 2012 9:11 AM
I love my shoes
I love charolette russe
  • 5.0 Would shop here again
  • 3.5 Overall satisfaction
  • 3.5 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 3.0 Availability of product you wanted
  • 4.0 Order tracking
  • 4.5 
by shoediva77, Sunday, May 20, 2012 8:25 AM
They always have the shoes that are high fashion, on trend for an exceptionally reasonable price.
You have a great selection of trendy shoes!!!
  • 2.5 Would shop here again
  • 2.0 Overall satisfaction
  • 3.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 2.5 Customer support
  • 4.5 Availability of product you wanted
  • 5.0 Order tracking
  • 4.0 Clarity of product information
  • 4.5 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
  • 3.5 
  • 4.0 Selection of products - Types of products available
by Jenny, Saturday, May 19, 2012 2:19 PM
I had some problems with the return policy. The website stated that it can be return to any store. When I tried to return to a store, they told me that I did not have the right packing slip but that was the only slip that came with the order. I hate shipping stuff back and forth hence I made sure to chech that it was able to be returned at a store ahead of time. Even though the website stated it could, I was not able to. I think something needs to be worked out so there are no problems with return of products.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
by Gina, Saturday, May 19, 2012 11:07 AM
First time I have ordered on line and my experience was very good.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 
  • 4.5 Prices relative to other online merchants
by Priss, Friday, May 18, 2012 6:16 PM
I loved everything I ordered one pair of capris were to small so I returned them in store it was so fast! Thanks so much, love the clothes.
easy, fast shopping!
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