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Orvis

Orvis Store Details
130,794 customers have rated this store since February 2000

 
4.4
See all ratings
All Ratings
  • 4.4 Overall satisfaction
  • 4.3 Would shop here again
  • 4.4 Product met expectations
  • 4.3 Selection of products - Types of products available
  • 4.6 Availability of product you wanted
  • 4.6 Order tracking
  • 4.6 On-time delivery - Product arrived when expected
  • 3.8 Prices relative to other online merchants
  • 2.9 Shipping charges
  • 4.4 Clarity of product information
  • 3.9 Variety of shipping options
  • 4.6 Customer support
  • 4.3 Ease of finding what you are looking for
  • 4.4 Overall look and design of site
  • 4.3 Charges stated clearly before order submission
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Founded in 1856, Orvis is the nation's oldest mail order company, specializing in the sale of premium fly-fishing tackle, men's and women's traditional New England apparel, luggage, and gifts for the country home. The site also features a travel shop where shoppers can purchase their favorite travel apparel, bags and other accessories. Visitors can enter to win prizes in a sweepstake, register to receive monthly newsletters, and use the "quick buy" function to order products directly from any Orvis catalog.
Contact Information
Physical Address: 178 Conservation Way
Sunderland VT 05250-4465
UNITED STATES
Customer Service: Tel: (800) 635-7635
Email: customer_service@orvis.com
Web site: http://www.orvis.com
Features & Services

Ordering Methods
Order phone number: (800) 815-5900
Toll-free order phone number: (800) 815-5900
Order fax number: (540) 343-7053
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
94 Reviews TotalReviews 1 - 10 of about 94
  • 2.5 Would shop here again
  • 5.0 Overall satisfaction
  • 3.5 Product met expectations
  • 3.5 Availability of product you wanted
  • 3.5 On-time delivery - Product arrived when expected
  • 2.5 Shipping charges
  • 4.0 Prices relative to other online merchants
  • 2.5 Charges stated clearly before order submission
  • 5.0 
by JP, Sunday, May 20, 2012 11:20 PM
Coat looks the same as pictured with the exception that rather than a flannel liner, the flannel on the inside of the coat is printed on the wool. Arrived on time and looks to be of high quality. No zipper, which may be a problem on windy days in the winter, but as it is late May, I will not be wearing the coat for another 4 or 5 months. Very satisfied.
  • 2.5 Would shop here again
  • 2.5 Overall satisfaction
  • 2.0 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 1.5 Customer support
  • 4.0 Order tracking
  • 4.0 Availability of product you wanted
  • 4.5 
  • 2.5 Shipping charges
  • 4.5 Variety of shipping options
  • 4.5 Charges stated clearly before order submission
  • 4.5 Prices relative to other online merchants
Sunday, May 20, 2012 10:40 PM
The cost for shipping was higher than most online retailers. I place two orders the same day and paid shipping for both because I was unable to get through/speak with a customer service rep. (Both orders were placed w/in an hour of each other.) Also, the one item was ecru in color, not white as represented so it was returned. Amazingly, I had to pay shipping to return the item; so it cost me $17 in shipping for nothing.
Thought the shipping charge was higher than others - just ordered two pair of shoes from another online retailer and shipping was only $4.50.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 
  • 3.0 Prices relative to other online merchants
by Honey, Sunday, May 20, 2012 8:31 PM
Orvis products are always first class!
Even though sometimes Orvis will be a little more expensive, the quality of the garments that we have ordered are always what we expect and not of a cheap material or poor construction.
  • 4.0 Would shop here again
  • 3.5 Overall satisfaction
  • 4.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 4.5 
  • 4.0 Prices relative to other online merchants
by maritimer., Sunday, May 20, 2012 3:03 PM
I found the jacket I ordered was unlined.A pity as it would 'hang' a whole lot better if it was.
I am always pleased with my purchases.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 4.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 4.0 Availability of product you wanted
  • 5.0 
  • 4.5 Shipping charges
  • 4.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
Saturday, May 19, 2012 3:38 PM
Everything looks great
Best customer service and good prices.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 0.5 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
by Fraz, Friday, May 18, 2012 3:21 PM
Orvis. The best. Period.
Great
  • 4.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 4.0 Clarity of product information
  • 4.0 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
  • 4.0 Selection of products - Types of products available
Friday, May 18, 2012 9:15 AM
Solid products.
  • 4.0 Would shop here again
  • 4.0 Overall satisfaction
  • 3.5 Product met expectations
  • 3.5 Customer support
  • 3.5 Order tracking
  • 3.5 Availability of product you wanted
  • 4.0 
  • 2.5 Shipping charges
  • 4.0 Variety of shipping options
  • 4.0 Charges stated clearly before order submission
  • 3.0 Prices relative to other online merchants
Thursday, May 17, 2012 12:52 PM
|Happy to see Orvis is carrying pants with 31 and 31 1/2 inch inseams. Orvis is one of only a few places for tall customers to find perfect fits.
No matter what style, color, fit (long legs), I'm looking for I can find it at Orvis!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 4.5 Shipping charges
  • 5.0 Variety of shipping options
  • 4.5 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Clarity of product information
by cora, Thursday, May 17, 2012 8:48 AM
I am and have always been very satisfied with all aspects of dealing with Orvis. The quality of product is most important. The support service is excellent and I am highly satisfied.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Prices relative to other online merchants
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Charges stated clearly before order submission
Wednesday, May 16, 2012 9:42 AM
super fast delivery and super quality items
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