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Hammacher Schlemmer

Hammacher Schlemmer Store Details
14,801 customers have rated this store since September 1999

 
4.3
See all ratings
All Ratings
  • 4.4 Clarity of product information
  • 4.4 Selection of products - Types of products available
  • 4.6 On-time delivery - Product arrived when expected
  • 4.4 Overall look and design of site
  • 3.8 Variety of shipping options
  • 4.4 Product met expectations
  • 3.0 Shipping charges
  • 4.6 Order tracking
  • 4.3 Would shop here again
  • 4.4 Ease of finding what you are looking for
  • 4.3 Customer support
  • 3.8 Prices relative to other online merchants
  • 4.2 Charges stated clearly before order submission
  • 4.6 Availability of product you wanted
  • 4.3 Overall satisfaction
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Hammacher Schlemmer offers a unique and innovative collection of hardware, apparel, home and office, leisure and sports, and personal care products online. Offerings include unusual and one-of-a-kind items exclusive to their catalog as well as products tested as Best in their category by the Hammacher Schlemmer Institute. Site visitors can apply for the Hammacher MasterCard and also request catalogs online.
Contact Information
Physical Address: 147 East 57th Street
New York NY 10022
UNITED STATES
Customer Service: Tel: 1-800-321-1484
Email: customerservice@hammacher.com
Web site: http://www.hammacher.com
Features & Services

Ordering Methods
Order phone number: 1-800-395-7006
Toll-free order phone number: 1-800-395-7006
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
496 Reviews TotalReviews 1 - 10 of about 496
  • 2.5 Would shop here again
  • 3.0 Overall satisfaction
  • 1.0 On-time delivery - Product arrived when expected
  • 0.5 Availability of product you wanted
  • 4.0 
  • 4.5 Clarity of product information
  • 4.5 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
by Dragonphile, Sunday, May 20, 2012 1:59 PM
The item I ordered is on backorder with no time frame as to when it will be sent, so I am surprised that I received this email.
  • 4.0 Would shop here again
  • 4.0 Overall satisfaction
  • 5.0 Product met expectations
  • 1.5 On-time delivery - Product arrived when expected
  • 3.5 Customer support
  • 1.5 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 
  • 4.5 Clarity of product information
  • 4.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 4.5 Overall look and design of site
by BaileyJane, Sunday, May 20, 2012 12:34 PM
I hesitate to buy shoes on line, since I can't try them on, but these, when they did come, were absolutely perfect. And I can't complain about HS's notications about the delivery delays--they both emailed and wrote and gave me a chance to cancel the order.
I think it's interesting the variety of products carried, and the variety of prices. I can't imagine ordering a PT boat online, nor can I imagine the shipping charges! On the other hand, the shoes I bought were as reasonably priced as I could get them at a local mall. I do hate shipping charges, by the way.
  • 4.0 Would shop here again
  • 4.5 Availability of product you wanted
  • 1.5 Order tracking
  • 4.0 Customer support
  • 4.0 On-time delivery - Product arrived when expected
  • 4.5 Product met expectations
  • 4.0 Overall satisfaction
  • 4.0 
by Russ, Sunday, May 20, 2012 11:16 AM
This company delivers their products when they say, and they do what they are supposed to.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 5.0 
Sunday, May 20, 2012 9:22 AM
They are really helping me with my right foot problem.ThanksJ E Moorhouse
This is my first order.
  • 5.0 Availability of product you wanted
  • 4.5 Order tracking
  • 4.5 Customer support
  • 4.5 On-time delivery - Product arrived when expected
  • 3.5 Product met expectations
  • 4.0 Overall satisfaction
  • 4.0 Would shop here again
  • 3.5 
by Rita, Sunday, May 20, 2012 8:56 AM
I live in Canada. I could have purchased this product here but decided that since Hammacher Schlemmer had brought it to my attention via its catalogue, I had an ethical responsibility to order it from there. The item is a tower-type floor fan with a very quiet motor and a built in thermometer. What I did NOT know from the blurb in the magazine [learned it from the instruction booklet] is that if I had bought it in Canada, the temperature guage would have been in Celsius. Instead, I'm stuck with a guage showing temperature in Farenheit. This is NOT the end of the world but it IS annoying.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
by Frank, Sunday, May 20, 2012 7:58 AM
None at this time.
None at this moment.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.5 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 
  • 3.0 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
Saturday, May 19, 2012 8:42 PM
first order wait on another one or two
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 On-time delivery - Product arrived when expected
  • 1.5 Product met expectations
  • 2.5 Overall satisfaction
  • 3.0 Would shop here again
  • 4.0 
by fiberglassbob, Saturday, May 19, 2012 3:01 PM
Purchased a walking liberty coin wrist watch. Very unhappy with the quality of the obverse (top) side of the coin. I expected wear on a 80 yr. old coin but this was very excessive. Face of the coin is very dirty, almost black. Cleaning of the coined used would have made it much more acceptable. The reverse side is nice and the watch was obvously made from two different coins.
  • 2.0 Would shop here again
  • 1.0 Overall satisfaction
  • 1.0 On-time delivery - Product arrived when expected
  • 2.0 Customer support
  • 4.5 Availability of product you wanted
  • 1.0 Order tracking
  • 4.5 
  • 5.0 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
by Churl, Saturday, May 19, 2012 2:43 PM
I am pleased the baby item I ordered turned out to be availoable after all. I am extremely displeased that the gift item was erroneously sent to me instead of to the specified recipient. I am finally getting it to UPS today due to long, long teaching hours. I amnot pleased either, aboout paying twice for shipping!
Everything's great EXCEPT for one thing: The number of characters on a gift message are not specified. Consequently, customer wastes time on multiple tries. It is also unclear whether numbered lines for gift message are available for one message or reserved for multiple messages. In my case, I had to cut the word "beautiful" from my message to my new baby grand-nephew, and I am not at all happy about that fact. C'mon, even florists give more characters on messages!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 3.0 Shipping charges
  • 4.5 Variety of shipping options
  • 4.5 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
  • 4.5 Selection of products - Types of products available
  • 4.5 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
  • 5.0 
  • 5.0 Clarity of product information
Saturday, May 19, 2012 11:28 AM
Received product but won't need it for another month so haven't tried it yet.
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