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Shoebuy.com

Shoebuy.com Store Details
149,699 customers have rated this store since October 2000

 
4.4
See all ratings
All Ratings
  • 4.4 Would shop here again
  • 4.8 Shipping charges
  • 4.4 Overall satisfaction
  • 4.5 Availability of product you wanted
  • 4.4 Variety of shipping options
  • 4.4 Selection of products - Types of products available
  • 4.6 Order tracking
  • 4.6 On-time delivery - Product arrived when expected
  • 4.3 Prices relative to other online merchants
  • 4.8 Charges stated clearly before order submission
  • 4.3 Overall look and design of site
  • 4.4 Ease of finding what you are looking for
  • 4.3 Product met expectations
  • 4.4 Customer support
  • 4.4 Clarity of product information
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Shoebuy.com offers a very wide range of footwear in all categories for men, women, teens and children.
Contact Information
Physical Address: 101 Arch Street
Boston MA 02110
UNITED STATES
Customer Service: Tel: (888) 200-8414
Email: service@shoebuy.com
Web site: http://www.shoebuy.com
Features & Services

Ordering Methods
Order phone number: (888) 200-8414
Toll-free order phone number: (888) 200-8414
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
293 Reviews TotalReviews 1 - 10 of about 293
  • 2.5 Would shop here again
  • 2.5 Overall satisfaction
  • 0.5 Product met expectations
  • 3.5 On-time delivery - Product arrived when expected
  • 2.5 Customer support
  • 2.5 Availability of product you wanted
  • 4.0 
  • 5.0 Shipping charges
  • 3.0 Variety of shipping options
  • 4.5 Charges stated clearly before order submission
  • 3.0 Prices relative to other online merchants
Sunday, May 20, 2012 7:40 PM
My second pair of shoes was to be 12 XtraWide ....... I was unable to get my foot into this shoe at all !!!!!!!! plus it took FOREVER to get customer service on the phone !!!!!!!!!!!
I was pissed ! because I gave the CORRECT security code for my M/C and it was always kicked out !!!!!!!!!!!!
  • 4.0 Would shop here again
  • 4.0 Overall satisfaction
  • 3.0 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.0 Customer support
  • 3.5 Availability of product you wanted
  • 4.5 Order tracking
  • 5.0 
  • 4.5 Clarity of product information
  • 4.0 Selection of products - Types of products available
  • 4.0 Ease of finding what you are looking for
  • 4.5 Overall look and design of site
by jsw, Sunday, May 20, 2012 6:18 PM
The shoes are bigger than expected.Shoebuy.com always shipped the products timely
My previous order arrived early and packed nicely.Now I am being offered another customer appreciation couponwhich really helped in my placing another order.Very satisfied with the shoes I've ordered
  • 3.5 Customer support
  • 4.5 
Sunday, May 20, 2012 5:03 PM
The company seems OK. I expected my order sooner than it arrived. From order to delivery took eight(8) days. I was expecting the order sooner.
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 
  • 5.0 Prices relative to other online merchants
by DAS, Sunday, May 20, 2012 3:22 PM
I ordered the sandals for my husband who has a average size width and a very wide foot. I love Propet shoes with all their feature, the price was reasonable and my husband is happy! Thanks for a great experience.
Love the super selection of shoes plus free shipping and free returns. I have a hard time finding my size in shoes and shoebuy has all sizes and widths plus I can shop from home or work-so easy and convenient! I also just find xwide shoes for my husband.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 4.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.5 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 4.0 Ease of finding what you are looking for
  • 4.5 Overall look and design of site
by dlteacher, Sunday, May 20, 2012 2:44 PM
I wear a small, hard-to-find-in-stores size, so I order most of my soes theough Shoebuy. I have been pleased with the produckt and with their return policy in instances when the shoe did not fit.
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 4.5 
  • 4.5 Shipping charges
  • 4.5 Variety of shipping options
  • 4.5 Charges stated clearly before order submission
  • 4.5 Prices relative to other online merchants
by Lainie, Sunday, May 20, 2012 11:52 AM
I needed these shoes for my mom and she needed a wide. Shoebuy had exactly what was needed and the shoes arrived shortly after they were ordered. It was easy to use the site. WOuld recommend.
This was such an easy process. I know I will be shopping at shoebuy again. The price was the best I saw online.
  • 4.5 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
Sunday, May 20, 2012 12:25 AM
The shoe was a great fit and I appreciate the speedy service.
This is the second pair of slippers I have ordered from Shoebuy so it tells you I was pleased with what it has to offer.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
by gigi, Saturday, May 19, 2012 3:02 PM
Best prices I could find!
Found exactly what I wanted at a great price!
  • 3.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 
  • 5.0 Variety of shipping options
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
Saturday, May 19, 2012 1:43 PM
Shoe buy was more expensive than Walmart's - even when Walmart's doesn't have a sale.
I got the best price at Shoebuy.com for my luggage which came with great reviews. I'm very satisfied!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
by Pam, Saturday, May 19, 2012 11:20 AM
Shipped quickly. Order was shipped correctly. No problems or issues.
could not get paypal to work and had to use credit card. I prefer to use Paypal.
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