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Ace Hardware

Ace Hardware Store Details
50,207 customers have rated this store since July 2003

 
4.4
See all ratings
All Ratings
  • 4.2 Order tracking
  • 4.5 Product met expectations
  • 4.4 Ease of finding what you are looking for
  • 4.7 Charges stated clearly before order submission
  • 4.3 Selection of products - Types of products available
  • 4.2 Prices relative to other online merchants
  • 4.4 Shipping charges
  • 4.3 Clarity of product information
  • 4.3 Overall look and design of site
  • 4.5 Availability of product you wanted
  • 4.3 Customer support
  • 4.4 Would shop here again
  • 4.3 Variety of shipping options
  • 4.4 On-time delivery - Product arrived when expected
  • 4.4 Overall satisfaction
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Contact Information
Physical Address: 935 First Avenue
King of Prussia PA 19406
UNITED STATES
Customer Service: Tel: 866-290-5334
Web site: http://www.acehardware.com
Features & Services

Ordering Methods
Order phone number: 
Toll-free order phone number: 
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
94 Reviews TotalReviews 1 - 10 of about 94
  • 4.5 Would shop here again
  • 5.0 Overall satisfaction
  • 4.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 3.5 
  • 3.5 Clarity of product information
  • 3.5 Selection of products - Types of products available
  • 4.0 Ease of finding what you are looking for
  • 3.5 Overall look and design of site
by GDK, Sunday, May 20, 2012 10:32 AM
Because the item was available at the local warehouse, it arrived quicker than expected.
I accessed the site from a DellDeals page that said I'd get 5% off anything over $75, but that was not applied. Otherwise, my experience was fine.
  • 4.0 Would shop here again
  • 3.0 Overall satisfaction
  • 3.0 Availability of product you wanted
  • 3.0 Order tracking
  • 3.0 Customer support
  • 4.5 On-time delivery - Product arrived when expected
  • 3.5 
Friday, May 18, 2012 2:41 PM
The product is available only in case quantity. I now have 12 cans of the stuff, and I don't know if it is appropriate for the job I have.
I would have liked to purchase fewer than 12 items of this product, but I was not given that option.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 4.5 Order tracking
  • 5.0 Customer support
  • 5.0 
  • 4.5 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 4.5 Ease of finding what you are looking for
  • 4.5 Overall look and design of site
by Rita, Friday, May 18, 2012 12:02 PM
This is a good quality bookshelf and Ace has a good price for this item.
  • 0.5 Would shop here again
  • 0.5 Overall satisfaction
  • 0.5 Product met expectations
  • 0.5 On-time delivery - Product arrived when expected
  • 0.5 Customer support
  • 0.5 Availability of product you wanted
  • 0.5 Order tracking
  • 4.5 Clarity of product information
  • 4.5 Overall look and design of site
  • 4.5 
  • 4.0 Selection of products - Types of products available
by jac, Friday, May 18, 2012 11:28 AM
10 days after the order was placed i was told after the delivery date that it was cancelled. i hope there is a way to take this matter to court as it cost me $1000 dollars in lost time to my construction crew. i will never deal with ace again. ace is not the place ace is a disgrace.
very good service and products
  • 5.0 Would shop here again
  • 4.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 3.5 Order tracking
  • 5.0 Availability of product you wanted
  • 4.0 Clarity of product information
  • 4.0 Selection of products - Types of products available
  • 3.5 Ease of finding what you are looking for
  • 4.0 
  • 3.5 Overall look and design of site
by plr, Friday, May 18, 2012 9:26 AM
The only problem I had was lack of notification that the product had been shipped to the store. I had to send an e-mail requesting the information. Did receive a prompt reply to my question. Product delivered as requested. No major issues.
Site was okay. No the most user-friendly. Ran into a few "glitches" when trying to sign up for rewards program.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 4.5 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 4.0 
  • 4.5 Prices relative to other online merchants
by Peggy, Friday, May 18, 2012 8:53 AM
I wish Ace Hardware in Ellenton, Florida would stock the Cedar Fresh that I had to go online to purchase.
I enjoy shopping at Ace because there is always someone to help me and it is neat, clean and organized.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Variety of shipping options
by Inteljsn, Thursday, May 17, 2012 8:13 AM
Store pickup personnel were excellent.
  • 4.0 Clarity of product information
  • 4.0 Selection of products - Types of products available
  • 4.0 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
  • 3.5 
by biffvs, Wednesday, May 16, 2012 6:15 PM
when I went into the Ace they had no paperwork on my paid for products and had placed them on the shelf to sell. Lucky I went there early to gather my paid for products. The lady said there was no paperwork stating that I had oedered the product online so she placed them on the shelf.
  • 5.0 Would shop here again
  • 5.0 Availability of product you wanted
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 5.0 Overall satisfaction
  • 5.0 
Wednesday, May 16, 2012 8:39 AM
Easy transaction
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 3.0 Shipping charges
  • 4.5 Variety of shipping options
  • 4.5 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 4.5 
by Winnie, Tuesday, May 08, 2012 10:08 AM
I have two local Ace Hwd. stores in my area...in fact I worked for one for about 2 moths.
I have shopped over the years at an Ace Hwd. in a neighboring city.
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